Page 20 - TSB G Case Study
P. 20
On-line Banking Failure – Timeline
Friday 20 April – 4pm
As TSB began its
long-planned IT
upgrade. It
warned
customers that
some services,
such as online
banking and
money
transfers, would
not be available
until 6pm on
Sunday 22 April.
Sunday 22 –
Switch-on from 6pm, was rapidly followed by
customer tales of accounts showing incorrect
balances or customers seeing other customers’
account details.
