Page 17 - TSB G Case Study

“Banking and financial services are typically among
the first industries to embrace technological

advances; starting as far back in time as the
appearance of automated teller machines and credit

cards. Ever since the first secure Internet systems for

financial operations became available on the large

scale, accessing of one's bank account online to

carry out transactions, pay off credit cards, establish

credit lines or invest savings became one of the

fastest growing areas of Internet activities.

……Further digital banking advancements joined

online banking solution in recent years: the current

growth is noted in the areas of mobile banking,

mobile banking apps, digital wallet and Fintech

solutions directed to individual users.” (31)

Diagram 1 Ref 29: Proportion of people who used the internet for web
banking, professional purposes and selling online.