Page 12 - TSB G Case Study
P. 12

No
                                                           =           No Innovation
                       Competition



                                                         Also



                                                                                  No
                               No
                                                          =            Investment in
                      Competition
                                                                         Technology





                 A simple argument criticising the UK banking system is

                 that where there is no competition there is no innovation

                 and no investment in technology.


                 In the US where there is greater competition the result
                 has been greater fostering of innovation by the banks.


                 Moreover, investment in the UK has experienced a litany

                 of problems associated with FinTS:


                 “9 June 2012

                         The worst banking meltdown to date hit millions of customers of RBS,

                         NatWest and Ulster Bank, locking them out of their accounts for days,
                         and in the case of Ulster Bank customers, for weeks.

                         The meltdown hit not only customers of the three brands owned by
                         RBS Group, but also people who were expecting salary payments from
                         businesses that held accounts with the bank and other transfers

                         between banks. RBS was later fined £56m by regulators, but the
                         episode is understood to have cost the bank more than £100m. (18)
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