Page 21 - TSB G Case Study

Monday 23 –

TSB said
that the

"access

issues",

experienced lasted only about 20 minutes and only

affected a small number of customers, and that the

app and internet banking had been fixed on Sunday

night.

However, customers still claimed that they were

unable to log into their internet banking accounts,

unable to transfer funds and unable to make
payments. The bank responded that these were only

“intermittent problems” whilst TSB’s parent company

Sabadell announces on its website that it has
“successfully competed the TSB technology

migration.” In any event the regulators wanted to

know more about a potential data breach.