Page 25 - TSB G Case Study

could cost the bank an extra £30m a year.

Friday 27 –

Nicky Morgan, of the Treasury Committee, had

requested a letter of explanation from Pester by
midday. It failed to arrive until later in the afternoon.

Monday 30 –
Some TSB customers still unable to access accounts

or make payments. MPs on the Treasury committee
announce that they have called Pester – along with

the bank’s chair, Richard Meddings, and a

representative from Spanish parent group Sabadell –

to give evidence on the IT meltdown. (32)

Wednesday 2 May –

Pester appeared at the Treasury committee

alongside Meddings and Sabadell’s Miguel Montes.

Nicky Morgan, accused Pester of being

“extraordinarily complacent” after he said the IT

upgrade had mostly run smoothly. Meddings said

Pester would give up a £2m bonus associated with

the IT migration but he could still receive up to