Page 31 - TSB G Case Study

Furthermore, more than 1,300 customers lost money

from their accounts, as a result of targeted fraud attacks.

During the height of the system failure, Pester told Sky

News that he had had "robust conversations" with

Sabadell about the way it had responded to the crisis.
(24)

Multimillion-pound bonuses to Pester and 30 other

senior TSB staff are dependent on the IT migration. TSB’s
remuneration committee has yet to decide whether to

pay Paul Pester his £1.6m bonus. However, TSB came

under fierce criticism for the IT failings, and MPs on the

Treasury Committee called on Mr Pester to resign. (25,

27) In addition the Committee published the preliminary

IBM report on TSB which said that TSB had not carried

out enough tests and could have done more to limit risks