Page 32 - TSB G Case Study
P. 32

ahead of its IT update, this was presented to TSB just
                 days before Pester publicly insisted its planning policies


                 had been sufficient. (26)


                 When questioned, Pester said he had not had time to

                 think about whether he should resign or forgo his bonus

                 over the fiasco.








                                                                     One former banker

                                                                     (TSB) Philip Augar told

                                                                     the BBC:


                                                                     "Bank systems have
                                                                     got sticking plaster all


                 over them". (16)





                 For TSB costs for the transfer are likely to rise well above
                 their original spend estimates.
   27   28   29   30   31   32   33   34   35   36   37