Page 19 - Case Lab Case Analysis
P. 19
Adapted From Beyond Strategic Vision, Effective Corporate Action With Hoshin Planning;
Cowley, Domb, 1997 pg. 57
Moreover, recognising which problems are core problems,
or long-term problems is an essential feature of case
analysis. It is essential to distinguish between symptoms of
the major problems and the major problems themselves.
A symptom is an indication that something in the case is not
as is expected. Symptoms are therefore, indicators of
problems and the focus of analysis should be on identifying
the causes of the problem rather than on its symptoms.
However, recognising symptoms should lead to problem
identification so list all those indicators that show something
is wrong or unexpected in the case.
