Page 17 - Case Lab Case Analysis

Step 2

STEP 2: Issue and Problem Identification

This second step

concentrates on

identifying what critical
issue(s) or problems need

to be solved. This is

probably the most crucial

part of the analysis.

To start with identify any critical statements made by major

players or groups in the case etc. Where possible list the
goals of the major parties that exist or can be reasonably

inferred.

Diagnosis

Understanding what is wrong or right in the case study
depends upon effective diagnosis which requires

appreciating the problems affecting the performance of the

organisation. Understanding these issues will aid the

process of prioritisation of problems as measured against
the available resources and constraints facing the

organisation.