Page 280 - Bank Case Studies

Wednesday 25 -

At 03:40 Pester's pre-

dawn tweet

announced that the

bank’s app and online

banking were up and

running once more.

"Thank you for your patience and for bearing with us,"

he tweeted.

However, only bits worked, 50% of TSB’s customers
woke up to find that, in fact, nothing had changed with

no access to online banking although 90% of customers

had access to their mobile app.

Apologies had already been published in national

newspapers.

Thursday 26 –

Pester took to the
airwaves saying that the

bank is "on its knees"

and that he has taken

direct control of the

issue and called in

expert outside help from

IBM who will report

directly to him to fix the

problems.