Page 282 - Bank Case Studies

Monday 30 –

Some TSB customers still unable to access accounts or
make payments. MPs on the Treasury committee

announce that they have called Pester – along with the

bank’s chair, Richard Meddings, and a representative

from Spanish parent group Sabadell – to give evidence

on the IT meltdown. (32)

Wednesday 2 May –

Pester appeared at the Treasury committee alongside

Meddings and Sabadell’s Miguel Montes. Nicky Morgan,

accused Pester of being “extraordinarily complacent”

after he said the IT upgrade had mostly run smoothly.

Meddings said Pester would give up a £2m bonus

associated with the IT migration but he could still

receive up to £1.3m in other bonuses for 2018, on top

of a further £1.3m in basic pay, benefits and pension

contributions. (12)

Monday 7 May –

The IT fiasco entered a third week, with TSB saying
“progress is being made” but fears that a full service

may not return for months.