Page 279 - Bank Case Studies
P. 279
Tuesday 24 –
Pester appeared
and apologises
on television,
commenting that
the bank was
“deeply sorry”
and was now
“tuning the platform” and that the app and online
banking would have to be taken off-line for a few hours
to achieve this. Customers were encouraged to contact
the Bank’s telephone banking team with any problems
but some customers could not get through or were left
on hold for more than an hour.
The system however, remained off-line and Pester was
forced to apologise once again as small business
owners complained that they were losing business as
they could not access their accounts to undertake
normal business functions.
Pester promised no one would be out of pocket as a
result of the bank’s failure. But Nicky Morgan, chair of
the Commons' Treasury Committee, was unimpressed.
"Warm words and platitudes will not suffice. TSB
customers deserve to know what has happened, when
normal services will resume, and how they can expect
to be compensated," she said. (28)
