Page 278 - Bank Case Studies
P. 278
Monday 23 –
TSB said
that the
"access
issues",
experienced
lasted only
about 20
minutes
and only affected a small number of customers, and
that the app and internet banking had been fixed on
Sunday night.
However, customers still claimed that they were unable
to log into their internet banking accounts, unable to
transfer funds and unable to make payments. The bank
responded that these were only “intermittent
problems” whilst TSB’s parent company Sabadell
announces on its website that it has “successfully
competed the TSB technology migration.” In any event
the regulators wanted to know more about a potential
data breach.
