Page 83 - Getting Started

Glossary of Terms

critical limits are violated or exceeded, products are
deemed to be potentially unsafe.
Critical Quality Point (CQP)
A step in which a quality or operational threat can
be prevented, eliminated or reduced to acceptable
levels. Any point in the process where loss of control
leads to problems affecting product quality. Term
used in SQF only.
Customer Satisfaction
A customer’s perception of the degree to which
their requirements have been fulfilled.

Defect
Non-fulfillment of a requirement related to intended
or specified use.

Effectiveness
The extent to which planned activities are realized
and planned results are achieved.

First-Party Audits
Internal audits to evaluate internal processes,
procedures and products. This undertaking is by the
company itself and involves no one else. Reports
generated by a first-party audit are for internal use
only.

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