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CALL CENTER MECHANICS
ViaServices Call Centre Functionalities
> Answering customer’s queries
> Providing appropriate information about product and services of ViaServices
> Assisting customers on:
> Apply for registration as a container guarantee user
> Execute container guarantee agreement
> Company given access rights to the Platform
> Order container guarantee online
> Provides customers with information on how to use eCMR (TransFollow)
> Provides customers with information on how to use Transport Portal
> Up selling, Promoting new product or services from ViaServices
