Page 11 - VIA SERVICES PROPOSAL
P. 11
Features of Call Centre Head Sets
In built Noise cancellation microphone to block background sound
Durable components for 365x 24x7 use, high impact engineered
Plantronics model
Call Centre Statistics & Reporting
In order for organization to measure its call centre performance, the system offer several statistics &
reports. The reports are great for monitoring activity to improve efficiency of organization and
employee’s productivity.
Real time statistics
The system provides real time status of the following
Queue summary
Call waiting details
Agent status
