Page 201 - AR PAM 2024 HIGHRES_4 Direksi

Tata Kelola Perusahaan Tanggung Jawab Sosial Perusahaan
Good Corporate Governance Corporate Social Responsibility

Pembagian Tugas Direksi
Board of Directors Division of Duties
Nama dan Jabatan Tugas
Name and Position Duties
• Formulating comprehensive business strategies and operational service strategies for reducing NRW that
align with the company’s strategic plan;
• Directing and overseeing the preparation and implementation of annual work plans and budgets for all
operational service and NRW reduction activities; Ensuring the availability of policies and procedures for all
activities within the scope of the Commercial Sub Directorate.
• Directing and overseeing all activities related to the overall operational service functions and NRW
reduction;
• Monitoring and evaluating the performance of implementing management and maintenance activities
for operational services and NRW reduction to ensure smooth operational service delivery; Formulating
comprehensive strategies for managing customer relationships and customer data, as well as marketing new
connections and developing new business related to improving customer service or service products to
enhance PAM JAYA’s service coverage;
• Directing and overseeing the preparation and implementation of work plans and budgets for all activities
related to managing customer relationships and customer data, as well as marketing new connections and
developing new business to enhance service coverage by PAM JAYA;
• Ensuring the availability of policies and procedures for all activities within the scope of the Customer
Management & Marketing Strategy Sub Directorate. Directing and overseeing all activities related to
the overall operational functions of service, such as customer relations, customer data, marketing for
new connections, and developing new business related to service products, aimed at enhancing service
coverage. Monitoring and evaluating the performance of implementing management and maintenance
activities within the Customer Management & Marketing Strategy function to ensure smooth operational
service delivery.

LAPORAN TAHUNAN 2024 201 Annual Report 2024