Page 42 - WCPP Annual Report 2021-22_Draft #7.6.2

Annual Report for the 2021/22 Financial Year
Vote 2: Western Cape Provincial Parliament
Part B: Performance Information

Invoice Management Mobile APP
An invoice management prototype was developed to illustrate the benefits and agility of Microsoft
rd
Office 365 PowerApps technology.The application handles complexities with respect to 3 party
invoices for translation services. A pilot will be implemented during 2022 to assess the functionality
and effectiveness of the application.

Cybersecurity
ITDS developed a Cybersecurity Strategy and investigated the various technologies and processes
required to enable the Strategy. Ongoing security awareness training for staff was implemented. The
aim has been to focus on the improvement of behaviours and practices amongst employees. Further
to this, the unit sent out phishing emails to bait users to understand the risks associated with
phishing in the WCPP. The implementation of the strategy has been mapped and operationalised.
Work has also started on the drafting of the Cybersecurity Tender.

Knowledge Management and Information Services

Language Services

Translation services
Translation Services is primarily responsible for ensuring that all House papers, such as ATCs, are
translated into all three official languages of the province. During the period under review
Translation Services translated a total of 251 documents, including the following:
• 147 ATCs
• 24 Order Papers
• 24 Minutes of House Sittings
• 44 Written Question Papers
• 10 Oral Question Papers

Interpreting Services
Interpreting Services, which includes sign language interpreting, is provided by independent
contractors. Language interpreters ensure that all House sittings, and where requested, committee
meetings, are conducted in all three official languages of the Western Cape. WCPP also offers
interpreting services for hybrid and virtual meetings via Microsoft Teams. Interpreting, for these
type of meetings, is accessed remotely through a secondary electronic device. Interpreting Services
continue to ensure a maximum of six interpreters for each House Sittings.

Language Services ensured that the terms and conditions contained in the SLA are followed
consistently, as well as that hourly and daily rates offered by WCPP, were consistent with industry
norms and standards. Attendance registers are completed for each House Sitting as well as Standing
Committee meetings as an integral part of the internal monitoring and control measures.
Interpreters alternate after every 30-40 minutes during House Sittings to ensure accurate and
simultaneous interpreting is continuously provided.

ITDS has developed a digital application for processing interpreter invoices due to the ongoing
challenges experienced such as incorrect calculations or invoice numbers. The application will not
only reduce these errors but also ensure that invoices are processed and paid within 30 days.

Annual Report for 2021/22 Financial Year Page 35