Page 3 - GNOC Policies and Procedures Handbook

Table of Contents

1 Message from Secretary General ........................................................................................... 9

2 Purpose of the Manual .......................................................................................................... 10
2.1 Disclaimer: ..................................................................................................................................... 10

3 Organization History & Description ................................................................................. 11
3.1 Organization Description............................................................................................................ 11
3.1.1 Vision Statement ................................................................................................................................... 11
3.1.2 Mission Statement ................................................................................................................................. 11
3.2 Facilities & Location ................................................................................................................... 11
3.3 Organization Chart ....................................................................................................................... 11
3.4 Values .............................................................................................................................................. 11

4 Staff Policies ............................................................................................................................ 12
4.1 Employment Conditions ............................................................................................................. 12
4.2 Hours of Work ............................................................................................................................... 12
4.3 Meals & Breaks ............................................................................................................................. 13
4.4 Attendance ..................................................................................................................................... 13
4.5 Medical Benefits ........................................................................................................................... 13
4.6 Use of Phone Systems .................................................................................................................. 13
4.6.1 Business Mobile Phones ...................................................................................................................... 13
4.6.2 Private Phones used for Business ..................................................................................................... 14
4.7 Computer & E-Mail, Including Internet ................................................................................. 14
4.7.1 Computer usage ..................................................................................................................................... 14
4.7.2 Internet usage ......................................................................................................................................... 14
4.7.3 Email Policy ............................................................................................................................................ 14
4.7.4 Virus Policy............................................................................................................................................. 15
4.7.5 Privacy of Information in GNOC Database.................................................................................. 15
4.8 Procurement Policy ...................................................................................................................... 15
4.8.1 Procurement Procedure ...................................................................................................................... 16
4.8.2 Screening a Supplier ............................................................................................................................. 16
4.8.3 Invoices ................................................................................................................................................... 16
4.8.4 Payments ................................................................................................................................................. 16
4.8.5 Check signatories .................................................................................................................................. 17
4.9 Expenses & Refund Policy ......................................................................................................... 18
4.10 Credit Card Policy ....................................................................................................................... 18
4.11 Payment of Salaries ..................................................................................................................... 19
4.11.1 Social Security Tax & Contributions .............................................................................................. 19
4.11.2 Federal Employee Tax ....................................................................................................................... 19

5 Travel Policy for GNOC Office .......................................................................................... 20
5.1 Preamble and Scope ..................................................................................................................... 20
5.2 General Principles ........................................................................................................................ 20
5.2.1 Airlines ..................................................................................................................................................... 20
5.2.2 Downgrading.......................................................................................................................................... 20
5.2.3 Medical Upgrading ................................................................................................................................ 20
5.2.4 Return ...................................................................................................................................................... 21
5.2.5 Travel Booked But Not Taken/Ticket Transferability ............................................................... 21
5.2.6 Guiding Principles ................................................................................................................................ 21
5.2.7 Preferred Supplier ................................................................................................................................. 21

6 Responsibilities ...................................................................................................................... 22