Page 111 - Academy Mastermind Book

CALLS

INTRODUCTION OF SELF

PRESENTATION OF SELF (PHONE)

When talking on the phone with a client for the rst time

Positive Energy

Phone Conversations: Upbeat, happy, friendly, focused on call, no
crazy background noises (Grocery store, crazy kids, casino, bar etc)
Remember - You never know what your client is thinking or how they
react when they get off the phone with you.

Voice

On Phone: Speak clearly and into the phone, have voice in ection
when speaking, don't breathe heavy on the phone, happy voice not
humdrum
Speak clearly, speak directly to client, have voice in ection, smile
when speaking.
NO monotone voice.

Conversations

Think about the Scenario - Cater the conversation around
Buyer/Seller (Buckets)
Questions related to the scenario they are experiencing (Buckets)

• Take answers to form new questions
• Form "Game Plan"

• Recap and Buy-In from clients
• CTA - (Send pics or screen shots of homes)