Page 76 - CC Division Office 2020 1st Edition v1_Neat

1. TROUBLESHOOTING AND REPAIR OF DESKTOP COMPUTERS,
LAPTOPS AND OTHER IT EQUIPMENT

Schedule of Availability:

Monday to Friday, 8:00 am to 5:00 pm with no noon break

Office or Division: Information and Communications Technology (ICT) Unit
Classification: Simple Transaction, within 3 working days
Type of G2G - Government to Goverment
Transaction:
Who may avail: Internal Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Not Applicable Not Applicable
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Proceed to the 1. Have client log 5 minutes ITO/ICTU Staff
ICTU details in the
log sheet
2. Prepare 2. Diagnose ITO/ICTU Staff
equipment to be equipment to
repaired check for
errors
3. Conduct repair None 1-3 working
and days
troubleshootin
g when
needed
4. Prepare
recommendati
ons and record
equipment
repair details.
END OF TRANSACTION

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