Page 74 - CC Division Office 2020 1st Edition v1_Neat

2. FILING OF COMPLAINTS

Schedule of Availability:

Monday to Friday, 8:00 am to 5:00 pm with no noon break

Office or Division: Legal Services Unit
Classification: Higly
Type of
Transaction:
Who may avail: Any person who has a complaint against employees holding plantilla
positions under DepED Schools Division of Pampanga
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint letter Personally done or may be assisted by a counsel
Certification of Non-Forum Shopping Notary Public
Notarization Notary Public
AGENCY FEES TO PROCESSIN PERSON
CLIENT STEPS
ACTIONS BE PAID G TIME RESPONSIBLE
1. Submit complaint 1. Receive None See Records Records Officer /
letter including documents Section Administrative
supporting processing Assistant
documents / pieces of time for
evidence to the receiving
Records Section documents
2. Retrieve / receive 2. Issue receiving None See Records Records Officer /
file copy / file copy of client Section Administrative
processing Assistant
time for
receiving
documents
END OF TRANSACTION
*All complaints shall be addressed to the Schools Division Superintendent. Likewise, all complaints shall be sent
to the Office of the Schools Division Superintendent for proper channeling.
* All complaints referred to the Legal Services Unit from the Office of the Schools Division Superintendent shall
be evaluated and be given due course in accordance with existing rules and regulations of the department. (e.g.
Revised Rules in Handling Administrative Complaints, Grievance Machinery, Alternative Dispute Resolution)

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