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Daftar Isi
Kata Pengantar ..................................................................... iii
Daftar Isi ................................................................................ v
BAB I PENDAHULUAN ........................................................ 1
BAB II PEOPLE .................................................................... 9
BAB III PELAYANAN PRIMA .............................................. 23
BAB IV PROCESS ............................................................... 39
BAB V BUKTI FISIK ............................................................ 47
BAB VI KUALITAS .............................................................. 57
DAFTAR PUSTAKA ............................................................ 67
Tentang Penulis .................................................................. 69
Strategi Bintang Lima | v
