Page 12 - QAP Manual 2020

Quality Assessment Project Procedures
2020

WORK RULES AND SUPERVISION

Reporting to QA Coordinators
As surveyors, you will work with a high degree of independence. However, you will still be
supervised throughout the entire process. It is necessary that we have a good idea at any
given time during the QA process how well you are doing, if there are any potential issues;
where you are in the scheduling process and survey submittal; as well as any issues with
ODESA or technology.

Maintaining communication with your QA coordinator will allow us to address any problems
quickly and effectively as possible.

Assignments
You will receive your assignments via email. Unless otherwise instructed by your QA
Coordinator, please begin making calls four (4) days after you receive your assignments in
order to allow the introduction letter to be received.

Validity Phone Calls
SCDD will follow-up with validity phone calls to randomly selected consumers or other
respondents that you survey. Surveyors will not know who we will contact for follow-up.

These validity calls will be used as a training tool as well as to protect the integrity of the
surveys. We will do our best to confirm the time spent at the survey, the language used in the
conversation and the tool that is used to conduct the survey.

Training

There may be additional trainings throughout the year. These trainings will be mandatory and
lack of attendance may influence continued receipt of assignments.

Billing
Please submit the Invoice no more than twice a month. Fill in all sections completely (the date
next to “service rendered’ should be the date of the survey); double-check your math, sign,
and date. If anything is incomplete (i.e. no address) or incorrectly completed your invoice may
be returned to you without having been processed.

Important: Your personal information on your invoices must match the information you
provided on the Vendor Data Record. If not, Sacramento will NOT process your invoice. If any

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