Page 10 - QAP Manual 2020

Quality Assessment Project Procedures
2020

also required to report any possible violation of rights. (Refer to Rapid Response Reporting
Procedure).

Unmet Needs or Request for Technical Advocacy
An unmet need is an issue that should be followed up on usually pertaining to direct services
or supports. This type of follow-up is the responsibility of the Regional Center.

During the course of the survey, a respondent may express a need for additional service or
supports (ex. wants more respite hours, wants a new wheelchair. Please inform the
respondent that they should contact the assigned service coordinator or discuss at the next IPP
meeting for issues such as this.

If the respondent requests assistance for systems related issues such as a need for training in
the IPP process or assistance with filing an appeal, please contact your QAC. This would be
considered technical advocacy that SCDD may be able to provide. Make sure that the
respondent is okay that you reach out to SCDD for assistance.

If you do not know if it is an unmet need or technical advocacy, please do both by referring
them to their service coordinator while you also contact your QAC.

Refrain from providing advocacy assistance on your own.

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