Page 6 - QAP Manual 2020

Quality Assessment Project Procedures
2020

Background Information
When scheduling the survey, tell the person you are speaking to that you will be collecting
some background information at the survey and that it may be beneficial to have the IPP,
health information and paycheck stubs readily available for their reference.

Note: You may collect Background Information during the Initial Contact.

Best Practice: Collect Background Information at the end of the Covid Supplement during the
Remote survey.

Inability to make contact

If after at least three (3) attempts to contact the consumer to schedule a survey proves
unsuccessful, you must update the Survey Status in ODESA by completing SC-2 and SC-3.
Important: Remember to try to make contact different times of the day as well as on
weekends.

Note: You may try more than 3 times to contact the consumer.

Other Reasons When the Survey Cannot Be Completed

In some instances you may be unable to schedule an survey because of certain changes in a
consumer’s living situation. Here are some examples of reasons a surveyor may not be able to
schedule an survey:

❖ Consumer moved out of state
❖ Consumer is in jail
❖ Consumer is in a psychiatric institution/locked facility
❖ Consumer has been admitted into a Developmental Center
❖ Consumer is in a hospital/drug rehabilitation facility

In cases such as these, code the survey status in ODESA as appropriate (complete SC-2 and SC-
3) or contact your QA coordinator if you have any questions.

The Day and Morning Before Your Scheduled Survey

Please refer to the Remote Surveying Protocols
located at the end of this manual for instructions

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