Page 351 - QAP Manual 2020

Section I

Q# Q Indicator/Intent Suggested Rephrase and Tips Other Notes
SATISFACTION WITH SERVICES/SUPPORTS

40 Have you met or spoken The proportion of people *Refer to PS-2 for name of
with your case who have met their service case manager/service
manager/service coordinators coordinator
coordinator?

41 Does your case The proportion of people Does your case manager ask
manager/service whose case manager/service what services or supports
coordinator ask you coordinators ask them what would help you?
what you want? (Does they want Does your case manager ask
your case
what is important to you?
manager/service
*Refer to PS-2 for name of
coordinator ask what is
case manager/service
important to you?)
coordinator
42 Are you able to contact The proportion of people Can you talk to your case This question is asking about the
your case who are able to get in manager/service coordinator responsiveness of case managers.
manager/service contact with their case when you want to?
coordinator when you manager/service coordinator
want to?

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