Page 385 - QAP Manual 2020

Section II

Q# Q Indicator/Intent Suggested Rephrase and Tips Other Notes
87 Can you change your The proportion of people who *Refer to PS-2 for name of Please note, when asking this question,
case manager/ make choices about the case manager/service make sure that people do not feel that they
service coordinator people who support them coordinator should request a change or that their case
if you want to? manager will change based on their answer.
This question is about the person’s ability to
make a choice about who helps them
arrange their services.
88 Do you choose (or The proportion of people who *Refer to PS-6 for name of (See note to Q87, above. The person should
pick) your staff? (Do make choices about the staff not feel that you are suggesting that they
you get to survey people who support them have to change staff. )
them? Did you get to
meet different
people or was
someone assigned to
you? Could you ask
to change to
someone different?)
RIGHTS

89 Do you have a key to The proportion of people If a person is physically unable to use a key,
your home? whose basic rights are this question may be marked ‘yes’ only if the
respected by others person always has someone (staff, family,
friend) available to use the key.

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