Page 44 - POSTER FYP MAC-OGOS 2025

K242/45

PERFORMANCE EFFICIENCY OF DIGITAL TRANSFORMATION

IN EUROPE COUNTRIES USING BI-OBJECTIVE MCDEA BCC,

SUPER EFFICIENCY AND SLACK-BASED MEASURE DEA MODELS

NAME: SITI NUR DAYANA BINTI HAINULAH
SUPERVISOR’S NAME: DR. NAZHATUL SAHIMA BINTI MOHD YUSOFF

ABSTRACT PROBLEM STATEMENT

Digital transformation involves using digital technologies to innovate or
improve business processes, organizational culture and customer The difficulty in assessing the efficiency of e-government
experiences. initiatives.
Public administrations face growing pressure to improve efficiency COVID-19 pandemic highlighted the urgent need for governments
despite limited resources and diverse public needs. to adopt transformative digital strategies to ensure the continuity
The Methodology in this study apply Bi-Objective MCDEA BCC Output- of public services
Oriented Model, Super Efficiency (SE) Model and Slack-Based Measure Despite significant investments and increased awareness of the
(SBM) Model to evaluate efficiency in digital transformation. importance of digital transformation, many European countries
The analysis covers 27 European countries and the most efficient continue to face challenges in effectively implementing and
country is Portugal, with an efficiency score of 1.009678 after calculate optimizing digital technologies particularly in the public sector.
in both Bi-Objective MCDEA BCC and SE Models formula. Meanwhile, Some countries have progressed rapidly and other countries lag

the least efficient country is Cyprus, with the lowest SBM score of behind due to resource limitations, insufficient digital skills and
0.2117047. inefficient public service delivery systems.
The purpose of this study to evaluate digital transformation In conclusion, efficient communication is essential to overcome
performance across Europe and offer benchmarking of efficiency levels the challenges of digital transformation.
and recommendations for improvement in less efficient country.

OBJECTIVES METHOD & IMPLEMENTATION

This case study was conducted in
Europe countries. The purpose of this

study are: The implementation of this study, Bi-Objective

1. To determine the efficiency score of MCDEA BCC Output-Oriented model was applied
to analyze digital transformation efficiency in
digital transformation of 27 countries in European countries.

Europe using the Bi-Objective MCDEA A country is considered efficient if it achieves a
BCC Output-Oriented model. score of 1.
Three-Phase Approach in this study:
2. To rank and suggest the best digital Phase 1: to identify efficient and inefficient countries.

transformation of 27 countries in Europe Phase 2: to rank the efficient countries identified in
using the Super Efficiency DEA model. Phase 1.

3. To improve the inefficient digital Phase 3: to evaluate inefficient countries, calculate
SBM scores and identify required improvements for
transformation in Europe countries each input and output to become efficient.

using the Slack-Based Measure DEA

model.

RESULT & DISCUSSION

CONCLUSION RECOMMENDATION

In conclusion, Portugal and Hungary are both working to modernize
their economies digital with the objectives of the European Countries’ The improvement of inefficient in term of digital transformation
Digital Decade. should promoting more efficient digital strategies and guiding the
According to its smart investments, modern infrastructure, efficient journey toward becoming digitally competitive to worldwide.
digital public services and dynamic innovation ecosystem, Portugal Based on study from Peranzo (2024), through the implementation of
has become a leader in this field. modern technologies, digital transformation improves decision-
Although Hungary has made considerable progress in improving making through data analytics.
connection and fundamental digital skills, the country still has In education and socialization, the internet provides people in
difficulties in important areas including business adoption of remote or underserved areas access to learning materials and the
advanced technologies, the growth of digital public services and the ability to connect with others.
availability of ICT specialists. Overall, digital access is not just about connecting to the internet.
Therefore, Hungary should increase its investment in digital It’s about empowering individuals, reducing inequality, enhancing
initiatives, particularly in public sector digital and enterprise support public services and more resilient societies.

to address these challenges.