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• Implementing standard operating procedures for lone workers

• Emergency procedures in place.
• Provision of first aid kits

• Provision of counselling
• Health surveillance.

• Providing training to lone workers

Training

Due to limited supervision, training is crucial to manage unexpected circumstances for example

exposure to aggression and violence.

Lone workers must be experienced and fully understand the risks, control measures in place,

hence training should be relevant to their work activity.

Supervision

The supervision depends on the risk level and the ability of the lone worker to handle the situation

by himself.

The level of supervision is decided based on the risk assessment findings, the higher the risk, the

greater the level of supervision is needed.

Monitoring

There are wide range of systems in place to monitor lone workers.

Monitoring systems must be embedded into an organisation so that the workers understand the
requirements. Clear procedures must be in place as effective communication are essential.

This may include

• Periodic visits by supervisor to observe lone workers
• Regular contact between lone worker and employer through phones, radios, email etc.

• Alarm devices both manual and automatic systems
• Reporting system to monitor their logs.

ENSIGN | General Workplace Issues 28