Page 17 - 2024 Employee Benefits Guide

Support, Counseling & Assistance Programs

Texas Mutual is proud to support all aspects of your health, including
your mental health. The company provides multiple resources and
methods for you to use to support your mental health needs at no cost
to you, from a traditional employee assistance program to digital apps,
as well as virtual and in-person counseling services. Choose the resource
and method that is best for you.

SupportLinc counseling services
The SupportLinc employee assistance program is a confidential resource
that helps you deal with life’s challenges and balancing home and work
life. You and your family can receive confidential, professional referrals
and up to six in-person counseling sessions per year to assist with a wide
variety of concerns, such as anxiety, depression, substance use, stress,
grief loss and more.
You can receive support and referral services from SupportLinc on TXM’s
program internet site, by phone, or by using the eConnect mobile app.
SupportLinc’s eConnect technology provides video and mobile chat
counseling services, and a wealth of information including thousands of
articles, tip sheets for personal and work-related topics, and e-Learning
modules. See the Benefit Contacts section for how to connect
to SupportLinc.

SupportLinc’s counseling services are provided confidentially and will not
be shared with Texas Mutual or anyone else unless you specifically grant
permission or express a concern that presents a legal obligation for the
EAP counselor to release information.

Your SupportLinc benefit also includes expert referrals and consultation
services, including:
› Legal Assist – Free telephonic or face-to-face legal consultation
(one per year)
› Financial Assist – Expert financial planning and consultation
(one per year)
› Family Assist – Consultation and referrals for everyday
issues, such as dependent care, auto repair, pet care and
home improvement
Koa Health – digital wellbeing support

Koa Health is a great resource to have at your fingertips to support your
mental wellbeing. This digital platform provides positive psychology
support, guided meditations, relaxation techniques, mental health
education and more. To access Koa Health, navigate to your Virgin
Pulse profile and locate Koa Health under the Benefits tab.

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