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40 May 2025 Abbott UK Company Car HandbookAPPENDIX 1: END OF LIFE DAMAGE FAQSGUIDANCE NOTES & FAQS %u2013 END OF CONTRACT DAMAGE CHARGESPlease find in the document detailed information and answers to some of the most frequently asked questions about the end of contract damage process. This includes information about the vehicle inspection process, acceptable limits of fair wear & tear, damage charges and other related topics.IMPORTANT INFORMATION:%u2022 Abbott have reviewed and fully support the charges that have been applied.%u2022 The charges from the BVRLA (British Vehicle Rental and Leasing Association) inspection do take into account the age and mileage of your return vehicle.%u2022 You are not being charged for anything that is classed as fair wear and tear or that has been caused by acceptable standard use.%u2022 The repairs to your vehicle are not undertaken and the charges are not designed to represent a repair that would return your vehicle to an %u201cas new%u201d standard.%u2022 Please note that not all damage is age or mileage related, for example a missing spare key or service book.Please read and understand this guide fully prior to raising any further comments or concerns. If you areunsure about anything that you read, please ask for further details.FAQS COVERED IN THIS DOCUMENT:1. Why does the damage on the vehicle handover sheet that I signed on collection differfrom the damage highlighted on this subsequent BVRLA damage report?2. I cannot see the damage that I am being charged for clearly in the images.3. I would like to view the vehicle again and carry out a second inspection.4. The charges for the damage are too high and I could have repaired this cheaper myself.5. Can I repair the vehicle through Abbott%u2019s Insurance?6. Abbott provided me with a company car that I have used predominantly for businesspurposes so why am I now being charged for damage?7. Where does it say in the policy that I will be charged for damage?8. I can%u2019t afford for this money to be taken from my salary all in one go, can I split the payments?9. I would like to see proof and invoices of any work carried out to repair my vehicle?10. I use my vehicle in city centres/country lanes/for motorway driving, how was I supposed to have avoided this damage?11. I would like to take my query further.12. Appendix 1: REFERENCE %u2013 Basic Naming Vehicle Diagram.1. WHY DOES THE DAMAGE ON THE VEHICLE HANDOVER SHEET THAT ISIGNED ON COLLECTION DIFFER FROM THE DAMAGE HIGHLIGHTED ON THE SUBSEQUENT BVRLA DAMAGE REPORT?The vehicle handover sheet is completed upon collection of the vehicle by the delivery driver. It is not a detailed inspection report but it is a required part of the process to record the date and time that you handed yourvehicle over to ensure that you do not get incorrectly charged for items such as speeding fines or penalties.Some items of damage may also be recorded but the delivery driver has no influence over end of contract damage charges and is not a BVRLA accredited inspector. As such, any comments that the delivery driver might make about what may or may not be acceptable or chargeable or about the overall condition of the vehicle should be ignored.The full end of contract BVRLA inspection is subsequently undertaken within 48 hours of the return vehicle arriving at the Arval Defleet centre, with strict adherence to the BVRLA%u2019s independent Standard of Fair Wear and Tear. On this inspection, damaged and/or missing items are identified and recorded by a trained inspector