Page 89 - IC90 Human Resource Management
P. 89
'lateral' when the people of the same hierarchical level communicate with each
other.
1. Upward communication
2. Downward communication
3. Lateral communication
4. Formal communication
5. Informal communication
6. Communication gap
7. Listening
E. Interpersonal Skills
a) Concept
b) Avoiding an attitude of superiority
c) Focus on the task / behaviour, not the person
d) Communication of caring
e) Listen to people
f) Be considerate
g) Criticise when alone
