Page 93 - IC90 Human Resource Management

ii. Clarity on language

m. Amount of communication

iv. Appropriate media or channel

v. Avoid mismatches in communication

vi. Make communication a two-way process vii. Be sensitive to

receiver's response

viii. Communicate directly

 Upward communication is essential for senior levels to know what is

happening at operational levels and to enable them to exercise

appropriate controls.

 Downward communication is necessary to convey policies and objectives.

 Lateral communication helps co-ordination between activities done at

various departments or by various people, who are all dependant on one

other.

 Formal communication may be either oral or written.