Page 94 - IC90 Human Resource Management

 In case of oral communication, there is a direct contact and face to face

relationship between the sender and receiver.

 In those cases where the information is to be retained for a longer period

of time or records are necessary for reference, only written

communication is appropriate.

 Informal communication: These channels do not recognise official levels

of positions. The informal network connects persons who are socially

affiliated, mostly through the medium of word-of-mouth.

 Listening is important to build relationships.

 Interpersonal skills are skills in relating to other people.