Page 9 - A Banker Down the Rabbit Hole

one day's notice from a coveted Foreign Exchange Department just
to accommodate someone very powerful and influential; was impli-
cated falsely for a wrongdoing of someone else. How the author
came out of several of those situations makes interesting reading.
X People and Perception Management, Customer Relations Manage-
ment
Challenging situations required skillful handling of staff relations; why
a staff member resented the lawful orders and how an officer pre-
sumed another staff to be disobedient and rude, was an interesting
revelation; also how discovered and managed the perceptions of cus-
tomers and reputation of the bank and its staff. Found startling cus-
tomer behavior.
X Temptations in different shades and shapes tested the value sys-
tem quite often.
X Learning from the environment: Big practical learnings happened
from small incidents too.

The book is meant for whom?
A. Bankers: The episodes provide practical insights on management of
risks, frauds, people, customer relations, value system and office
dynamics thru learning from the environment. The managers in the
first decade of their career will benefit the most to avoid pitfalls and
traps along their journey with any bank.
B. The Management Professionals, Management Students and Gen-
eral Readers will find the content engaging, full of management in-
sights and knowledge of banking operations commonly concerning
them, written in a simple language. They will also get an amusing
peep into widely perceived glamorous life of bankers.

Dr. K. C. Arora

6 | A Banker down the Rabbit Hole