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developed during the Engage Phase.  It
                                                                                 entails timely review of key milestones/
                                                                                 performance indicators and taking
                                                                                 appropriate corrective/preventive
                                                                                 actions to prevent deviation from the
                                                                                 desired course of action.
                                                                                 Maintain (M) Phase

                                                                                 This refers to systemizing, sustaining
                                                                                 and refining the whole process with
                                                                                 key lessons from the previous phases.
                                                                                 It entails an honest self-reflection and a
                                                                                 comprehensive review that engenders
                                                                                 a solid commitment to consistently
                                                                                 improving the ‘client experience’ of
                                                                                 other functions with the HR Function.
                                                                                 It also includes the timely enrichment
                                                                                 of the knowledge bank that is openly
                                                                                 accessible to all team members.

                                                                                 Some of the key drivers for the
                                                                                 aforementioned ‘STREAM’ framework
                                                                                 are as follows:

                                                                                 •  Robust & unwavering leadership
                                                                                    support
                                                                                 •  Multichannel & clear
                                                                                    communication
                                                                                 •  Collaboration & cooperation
                                                                                 •  Proactive & meaningful initiatives
                                                                                 •  Constructive & insightful feedback
                                                                                 •  Efficient & effective resolution
                                                                                 •  Consistent & prudent monitoring
        formal report that has been uniformly   the required resources to launch   •  Timely & honest reviews
        formatted in a clear, error-free and   appropriate measures/action plans   •  Healthy appetite for fruitful
        presentable manner for all the key   stemming from desired goals/objectives   improvement
        stakeholders to facilitate review and   that have been disseminated during   •  Innovative mindset for nimbleness,
        discussion.                         the Relay Phase.  It entails prudent    e.g., HR SWAT teams
                                            operational planning with appropriate
        Relay (R) Phase                     risk assessment/mitigation measures
                                            for gauging the efficacy of available   Parting Insights
        This refers to the communication of   options, selection of suitable team
        the formal report developed during   under capable leadership (if needed),   HR Agility is an empowerment
        the Transcribe Phase to all the key   defining key milestones/performance   manifestation that reflects the
        stakeholders.  It entails distribution in   indicators, close coordination/  confidence of the corporate leadership
        an open, transparent and constructive   collaboration with all the relevant   in the ability of the HR Function to rise
        manner with a cordial invitation for   stakeholders and associated monitoring   above the ‘noise’ of conventionalism and
        answering any associated questions to   mechanisms.                      become a recognized strategic partner
        create a robust ‘buy-in’ and develop                                     in organizational success.  It does not
        consensus for desired goals/objectives.  Achieve (A) Phase               happen in a vacuum and needs HR
                                                                                 professionals to be functioning at a high
        Engage (E) Phase                    This refers to assuring, ensuring and   level of wellbeing and mindfulness as
                                            confirming the attainment of results   it doesn’t make sense to attach agility
        This refers to the channelization,   in congruence with the desired goals/  expectations to a function that is itself in
        optimization and utilization of     objectives and the operational plans   need of a savior.  How agile is your HR?


        45 November 2020                                                                      www.sightsinplus.com
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