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developed during the Engage Phase. It
entails timely review of key milestones/
performance indicators and taking
appropriate corrective/preventive
actions to prevent deviation from the
desired course of action.
Maintain (M) Phase
This refers to systemizing, sustaining
and refining the whole process with
key lessons from the previous phases.
It entails an honest self-reflection and a
comprehensive review that engenders
a solid commitment to consistently
improving the ‘client experience’ of
other functions with the HR Function.
It also includes the timely enrichment
of the knowledge bank that is openly
accessible to all team members.
Some of the key drivers for the
aforementioned ‘STREAM’ framework
are as follows:
• Robust & unwavering leadership
support
• Multichannel & clear
communication
• Collaboration & cooperation
• Proactive & meaningful initiatives
• Constructive & insightful feedback
• Efficient & effective resolution
• Consistent & prudent monitoring
formal report that has been uniformly the required resources to launch • Timely & honest reviews
formatted in a clear, error-free and appropriate measures/action plans • Healthy appetite for fruitful
presentable manner for all the key stemming from desired goals/objectives improvement
stakeholders to facilitate review and that have been disseminated during • Innovative mindset for nimbleness,
discussion. the Relay Phase. It entails prudent e.g., HR SWAT teams
operational planning with appropriate
Relay (R) Phase risk assessment/mitigation measures
for gauging the efficacy of available Parting Insights
This refers to the communication of options, selection of suitable team
the formal report developed during under capable leadership (if needed), HR Agility is an empowerment
the Transcribe Phase to all the key defining key milestones/performance manifestation that reflects the
stakeholders. It entails distribution in indicators, close coordination/ confidence of the corporate leadership
an open, transparent and constructive collaboration with all the relevant in the ability of the HR Function to rise
manner with a cordial invitation for stakeholders and associated monitoring above the ‘noise’ of conventionalism and
answering any associated questions to mechanisms. become a recognized strategic partner
create a robust ‘buy-in’ and develop in organizational success. It does not
consensus for desired goals/objectives. Achieve (A) Phase happen in a vacuum and needs HR
professionals to be functioning at a high
Engage (E) Phase This refers to assuring, ensuring and level of wellbeing and mindfulness as
confirming the attainment of results it doesn’t make sense to attach agility
This refers to the channelization, in congruence with the desired goals/ expectations to a function that is itself in
optimization and utilization of objectives and the operational plans need of a savior. How agile is your HR?
45 November 2020 www.sightsinplus.com