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Strategy 5
Develop human resources capacity and organizational management
to build an organization of quality, with personnel of great expertise, virtue, and satisfaction,
Objective
THE CUSTOMS DEPARTMENT’S ANNUAL REPORT 2019
capable of driving the organization towards the determined goals
- Number of complaints decreases every year
- Number of Customs officials who are satisfied with the HR management system is
not less than 80% of all Customs officials
KPI
- Number of training courses with assessment tests is not less than 50% of all the
training courses

Methods
5.1 Develop Quality Human Resources
Plans/Projects Responsible Bureau/Office Remarks
5.1.1 Customs Professional e-Learning Platform (Phase 3) HR Management Bureau Ongoing Project
5.1.2 Career Path for Officers in the Customs Department HR Management Bureau Ongoing Project
5.1.3 Succession Plan - Officer Development Project for Operational HR Management Bureau Ongoing Project
Continuity of the Customs Department
5.1.4 Customs Knowledge Test : CK Test HR Management Bureau Ongoing Project
5.1.5 Customs Talent Management HR Management Bureau Ongoing Project
5.1.6 Personnel Work Efficiency Enhancement Plan HR Management Bureau Ongoing Project
Methods
5.2 Use innovation to create “organization of learning”
Plans/Projects Responsible Bureau/Office Remarks
Customs Innovation Working
5.2.1 Innovation We Can Project Ongoing Project
Committee
Methods
5.3 Streamline organizational structure for future Customs work
-
Methods
5.4 Enhance transparency in the organization
Plans/Projects Responsible Bureau/Office Remarks
5.4.1 “Good Customs Officials” Project HR Management Bureau Ongoing Project
HR Management Bureau and
5.4.2 “Customs Bell” Project Ongoing Project
Offices in contact with the Public
5.4.3 Dissemination of Knowledge and Information on Disciplinary HR Management Bureau Ongoing Project
and Liability for Customs Officials
5.4.4 “Virtuous Customs” Project HR Management Bureau Ongoing Project
5.4.5 Supervisory Officials Seminar on Measures to Promote Disciplines HR Management Bureau Ongoing Project
Among Officials and Prevent Infringement or Violation of Rules
5.4.6 Awareness Raising Campaign on Ethics and Good Governance HR Management Bureau Ongoing Project
to Prevent Corruptions and Misconducts In Public Sector
5.4.7 Self-Learning on Ethics HR Management Bureau Ongoing Project
5.4.8 Study Project to Determine Bribe and Reward in line with the Legal Affairs Bureau New Project
National Strategies

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