Page 57 - Was Menschen wirklich wollen Lese-PDF für Biblets

Vogelhuber, Scheelen - What people really want

I had to explain why a flight that was supposed to take me to an
important appointment in a neighboring country had to be canceled.
You can imagine that the canceled flight created a difficult situation for
me, as I had to cancel my appointment and laboriously explain why I
couldn't make it. In the end, a difficult decision for which a one-on-one
meeting was indispensable had to be postponed. And of course,
important interlocutors at important meetings always assume that you
have to foresee and plan for all eventualities ...

So I'm at home, the phone rings ... "Hello, Popöchen, this is Ms. Meier"
- that's what I'll call the lady in the following - "from xy-Airline. You can
guess what it's about, namely your canceled flight." If you have read
this book up to this point and your knowledge of human nature is well-
developed, you know that I tend to be one of the more impulsive and
extraverted people. At least that's what my seminar participants know,
who have experienced me for a little longer ...

Well and good, me alone this horrible "Hello, Popö- chen" brought on
the famous-notorious palm. I gave the lady to understand also
eloquently, at the latest now she should have been able to estimate my
sensitivities and also my reaction or behavior better. Instead, Mrs.
Meier simply did not want to say goodbye to her casual jargon, in order
to explain to me in the most colorful colors why that flight had to be
more or less canceled. I almost thought we passengers were to blame
for the cancellation ...

You can imagine that the conversation did not lead to any constructive
result. What I would have expected: a more sensitive and delicate
response to my situation and sensitivities, a

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