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               HOW CUSTOMERS PURCHASE ITEMS FROM AMAZON

                                                                        This is how it looks like when a customer
                                                                        is purchasing an item. The customer adds
                                                                        the item to bucket or a cart, open the
                                                                        cart and click on proceed to checkout.
                                                                        This is where the customer is allowed to
                                                                        provide their personal details, including
                                                                        their bank account info and delivery
                                                                        options, or addresses.
                                                                        Amazon calculates the total amount of
                                                                        money each item in the cart cost. For
                                                                        instance, if a customer adds two items to
                                                                        cart for which each cost $ 204, the
                                                                        website calculates a total of 408 for the
                                                                        two items in the cart, so that a customer
               will know the cost of the two items before adding another item. With the cost of each item purchase,
               Amazon gives a free gift cards and 50% discount. The gift card allows a customer to purchase item
               without using a credit card. The customer is therefore allowed to enter the secret code at the back of
               the gift card. This number is coded into a unit of numbers and letters that simply tells the computer the
               total price on the card.

                                       KINDLE BOOKS – AMAZON.COM

                                                           After adding the customer´s details, a verification
                                                           checks is therefore issued to make sure that the
                                                           information provided by the customer is correct and
                                                           therefore accurate and there is no errors. If a customer
                                                           purchase a pdf book, this kind of file is suitable for a
                                                           computer, Amazon uses Kindle to download and install
                                                           customer’s purchased item, (the items will be directed
                                                           and available in Kindle), so that customers can access
                                                           the file where ever they are.

                                                           These are the items I recently purchased from Amazon.
                                                           It is a pdf file and it is downloaded to Kindle and it
                                                           layout is an ebook format. It allows me to read or use
               them anywhere I am without internet access. This is much cheaper as there are no internet charges.

               If incase I want to return the purchased items, I will have to call Amazon and give them the reasons why
               I want the items to be return. Refund is made, about 70 to 90% refunds.












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