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Comserve is proud to have gained a reputation for stepping Diversity and flexibility within our business strategy, built on Adding value to our clients
in and recovering failing contracts from other M&E providers, a foundation of outstanding technical competence ensures
quickly reinstating client confidence, demonstrating that that each of our clients receives a tailored solution to meet The opportunity to add value to our clients is a constant
skilled, proactive and responsive suppliers do exist. Our team their specific needs, maximising commercial value and driver for our management team and is a daily focus on the
is appointed on their attitude as much as their competence promoting collaboration and customer longevity. This is only part of our engineers. Our leadership style (Freedom within a
and this results in a staff that is focused on service delivery possible through the on-going investments we make in our Framework) is one where our staff is actively and continually
above all else. people, our processes and our infrastructure, and is what encouraged to ‘dare to try’, knowing they have the support,
sets us apart from our competitors. guidance and mentorship that promotes innovation and a
Innovative specialists in M&E freedom to learn.
Comserve is able to provide AIB with best in breed M&E
Comserve employs a philosophy that is centred on delivering services combined with customer service excellence Whilst strategy is important, it is really our engineers who
a consistent and quality service that is fully compliant with all and has the ability to back the solution with a compelling are best placed to make the biggest impact and add the
applicable client and regulatory requirements and service commercial offer. most value to our contracts. As such, we believe effective
targets, in a manner that yields the strongest possible recruitment around attitudes holds the secret. One of our
customer experience. We appreciate the level of importance Our proposed strategy for self-delivery, rationalising engineers summarised his thinking as follows:
our clients place on partnerships, flexibility and support specialist sub-contractors and resource management will
and propose a contract delivery team to guarantee this is result in demonstrable cost and efficiency savings over the
reflected in our service provision. term of the contract.

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