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www.rdentlab.com

Frequently Asked

Questions Answering the questions we get most often.

www.rdentlab.com/about/why-r-dent/

What can your lab offer to help with difficult cases? Are you experienced in implant & precision
All of our technical managers are available during business hours to consult attachment cases?
on any current or future cases. R-dent also has a fully functional operatory Yes, R-dent has been restoring these cases since 1982. We even offer
available to our customers. They can schedule time in the operatory, bring specially trained and certified chairside assistance for All-On-4 Full Arch
along any difficult or problem cases and utilize our lab technician services. Rehabilitation Dental Implants.
We offer both lunch-and-learn sessions as well as complete laboratory What do I need to get started sending my cases to your lab?
tours upon request. We have our Rx slips downloadable on our website. You can also request a
Where do I send pictures that go with my cases? care packet from our lab which will include Rx slips, boxes, and UPS labels
You can send your images to pictures@rdentlab.com. All of our managers (if out of delivery area). We also request you complete a new doctor
receive photos via text on their cell phones, which they can attach to your preference sheet for both departments to ensure we nail your particulars on
cases in the lab. We use only digital scripts internally on smart pads, so you your first few cases. If you have a problem or just prefer a personal touch,
can send photos of live cases that can be forwarded to the technicians for contact Sparkle Eulls, Office Manager at 901.372.8020 or by email at
viewing when working on your case. We also offer image uploads through the sparkle@rdentlab.com.
“drop files” section of our web page, www.rdentlab.com - which is fully Do you offer training/education for your
HIPAA compliant. Just another way we use technology to improve our dental customers and staff?
efficiency and your product consistency. Yes,we sponsor & co-sponsor over 24 CE
hours per year. We also offer lunch & learns
Do you run specials and if so, how do we
receive them? on various topics and lab tours upon request.
Yes, we run monthly specials that are posted For more information check our events page
in our monthly e-newsletters and on our website at rdentlab.com/news/events/
as well. Plus, if you have a coupon or special What digital impression systems do you accept and do you offer
price from another regional lab, let us know and discounts if I send digital files?
we’ll match it! We work with all popular digital impression systems on the market. We do
have our preferences, so please discuss with us before making your
In times when product and material investment. Ask us about our incentives where we actually will pay you to
substitution is in the media, how can I trust this send us digital files.
will not be the case at R-dent?
First, we are a family business centered around strong Christian core values. Do you offer FREE shipping?
All of our products are “Proudly Made in Memphis,” and we use only the finest We provide FREE shipping both ways. We offer UPS pre-paid labels upon
of all materials to fabricate our products. We supply IndentAlloy and request or from our website.
IndentCeram stickers for all our products. Lastly, we are in an elite www.rdentlab.com/ and click on Send A Case
group of labs in the US who are FDA compliant. Do you offer early pay discounts?
We offer R-dent Rewards of 2% for check payments made before net 10
days of statement dates, and 1% for credit card payments.