Page 407 - Wordsmith A Guide to College Writing

3. What were the steps the writer followed in
accepting her disability?

Process Essay 2

A job in a bakery, an ambition to start a business, and a bit of
observation helped the writer of this essay to learn about the process

of pleasing a customer.

A Lesson in Customer Service

As a full-time college student majoring in business

administration, I have hopes of owning my own business
someday. As a part-time worker in a bakery, I see what

a hassle owning a business can be. Business owners

have to worry about making a profit and keeping

employees happy and productive. Most of all, they have

to worry about keeping customers, even when they can’t
always deliver what the customer wants. The other day, I

watched Herschel, our bakery manager, deal with a

difficult customer. Herschel’s behavior showed me how

to handle a customer complaint.