Page 409 - Wordsmith A Guide to College Writing

important. He walked with the woman around the
bakery, squeezing loaves of bread and chatting. He

pointed out fat-free muffins and raisin bread and told her

how much he liked the carrot cake. It was trivial

conversation, but the point was not what he said. The

point was that his willingness to take time with her

suggested that she was a valuable customer. When she
left, she was smiling and carrying a loaf of raisin bread

with her.

Instead of taking the easy way out, Herschel accepted

responsibility for company policies, took the time to

explain, and made the woman feel like a valued
customer. I believe he won a customer for life. As for

me, I received a lesson in customer service that I will

remember when I am running my own business.

Questions

1. In the space below, write the thesis statement of

the essay.

2. In the space below, write the topic sentence of

each body paragraph.