Page 191 - Project+

5. One of the key project team members is assigned to two other projects. The project

schedule shows this resource needed during the same time they’re needed on one of
the other projects. What does this describe?

A. Resource allocation

B. Interproject resource contention

C. Resource shortage

D. Resource conflict

6. Your project is undergoing some difficulties. You’ve determined that the primary
problem is vendor performance. A key stakeholder insists the problem is not the

vendor; the problem is the project team. However, the key stakeholder spends most
of the meeting emphasizing the areas of agreement. Which conflict-resolution
technique does this describe?

A. Avoiding

B. Forcing

C. Confronting

D. Smoothing

7. You have two stakeholders who are at odds about the scope of the project work. You
listen, ask questions, and lead them both to agree that some scope items need to be

added and others changed. Which conflict-resolution technique does this describe?

A. Confronting

B. Smoothing

C. Negotiating

D. Avoiding

8. Which of the following are conflict-resolution techniques? Choose three.

A. Adjourning

B. Negotiating

C. Norming
D. Avoiding

E. Compromising

9. Your system engineer has started making negative comments during your weekly
team meeting. He has had a heated argument with the marketing manager, and you
have heard from various team members that he has become difficult to work with.
What is the best course of action for you to take?

A. You should write a memo to the system engineer’s functional manager and

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