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integration with the service catalog so that the catalog is always up to date.

Figure 5-2 lists data that is documented in the CMDB.

FIGURE 5-2 The configuration management database stores data related
to IT processes.

You may be tested on IT processes that could result in more or less work
for local IT personnel. With these types of questions, make sure you

weed out IT processes that are the responsibility of the cloud provider,
such as acquiring hardware or applying patches periodically.
Evaluating cloud services that meet business needs, negotiating SLA
terms, and monitoring the performance of cloud services are items that

would increase the workload for internal IT staff.

CERTIFICATION OBJECTIVE 5.02

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