Page 123 - Cloud Essentials

Explore the Potential Impact of Cloud Computing Using
ITIL

The Information Technology Infrastructure Library (ITIL) is a widely
practiced service management model that ensures IT services are serving
business needs, and for the CLO-001 exam you must understand the

relationship between ITIL and the IT service changes brought about by
cloud computing.
Table 5-1 through Table 5-4 describe potential service changes as they
relate to each ITIL life-cycle phase.

TABLE 5-1 How Cloud Adoption Might Change IT Processes Related to
the Service Strategy Phase

TABLE 5-2 How Cloud Adoption Might Change IT Processes Related to
the Service Design Phase

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