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172 ChaPter 8 Managing Interpersonal Conflict

1. An “I win, you win” approach to conflict management. 8. Disagreement that addresses issues external to the
2. The willingness to argue for a point of view and to speak relationship and that does not challenge the agreed-on
your mind without attacking the other person. interpersonal relationship between the conflicting parties.
3. A kind of indifference that is likely to create 9. A method of trying to win an argument by inflicting psy-
defensiveness. chological pain or distress.
4. Disagreement between connected individuals. 10. An approach to conflict in which you sacrifice your own
5. Conflict strategies that attack the other person’s self- needs for the needs of the other person.
image. These ten terms and additional terms used in this chapter
6. A conflict strategy in which stored-up prior grievances can be found in the glossary.
are introduced into the present conflict.
7. A conflict strategy in which one person attacks the other
with criticisms that are difficult to absorb. Answers: a. 4 b. 10 c. 5 d. 6 e. 7 f. 1 g. 9 h. 3 i. 8 j. 2

Study and Review the Flashcards at MyCommunicationLab

MyCommunicationLab

Throughout this chapter, there are icons in the margin that highlight media content for selected
topics. Go to MyCommunicationlab for additional information on interpersonal conflict man-
agement. Here you’ll find flashcards to help you learn the jargon of communication, videos that
illustrate a variety of concepts, additional exercises, and discussions to help you continue your
study and understanding of interpersonal conflict and especially its effective management.