Page 5 - Essentials of Human Communication

Contents

The Interviewing Guidebook x
Specialized Contents xi
Welcome to Essentials of Human Communication xiii

PArt one foundations of Human Communication 1

SpECIaL FEaTurES
Video Choice Point Ryan Asks for a Recommendation 9
1 skill Development experience Communicating Content and
Relationship Messages 12
test Yourself How Powerful Are You? 13
The Essentials of Human Communication 1 skill Development experience Writing Your Social Network
Profile 14

Preliminaries to Human Communication 2
Myths About Human Communication 2
Skills of Human Communication 3
Forms of Human Communication 3

Communication Models and Concepts 4 2
Sources–Receivers 5
Messages 5 perception of Self and Others 24
Communication Context 7
Channel 8 the self in Human Communication 25
Noise 8 Self-Concept 25
Effects 9 Self-Awareness 27
Self-Esteem 28
Principles of Communication 9
Communication Is Purposeful 9 self-Disclosure 31
Communication Involves Choices 10 Self-Disclosure Rewards 32
Communication Is Ambiguous 11 Self-Disclosure Dangers 33
Communication Involves Content and Relationship Guidelines for Making Self-Disclosures 33
Dimensions 12 Guidelines for Facilitating and Responding to Others’
Communication Has a Power Dimension 12 Disclosures 34
Communication Is Punctuated 14 Guidelines for Resisting Pressure to Self-Disclose 34
Communication Is Inevitable, Irreversible, and Unrepeatable 15 Perception 35
Culture and Human Communication 16 Stimulation (Stage 1) 35
The Importance of Culture 16 Organization (Stage 2) 36
The Dimensions of Culture 17 Interpretation–Evaluation (Stage 3) 36
The Aim of a Cultural Perspective 18 Memory (Stage 4) 36
Ethnic Identity and Ethnocentrism 18 Recall (Stage 5) 36
Communication Competence 19 impression formation 37
The Competent Communicator Thinks Critically Impression Formation Processes 37
and Mindfully 20 Increasing Accuracy in Impression Formation 39
The Competent Communicator Is Culturally Sensitive 20 impression Management: Goals and strategies 42
The Competent Communicator Is Ethical 20 To be Liked: Affinity-Seeking and Politeness Strategies 43
The Competent Communicator Is an Effective Listener 21 To be Believed: Credibility Strategies 44
Summary of Concepts and Skills 22 To Excuse Failure: Self-Handicapping Strategies 45
Key Word Quiz 23 To Secure Help: Self-Deprecating Strategies 45
MyCommunicationLab™ 23 To Hide Faults: Self-Monitoring Strategies 45
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