Page 8 - Essentials of Human Communication
P. 8
Contents vii
Communicating Ethically Relationship Ethics 151 Information-Sharing Groups 181
Skill Development Experience Analyzing Interpersonal Educational or Learning Groups 181
Relationships in the Media 152 Focus Groups 182
Personal Growth Groups 182
The Encounter Group 183
The Assertiveness Training Group 183
8 The Consciousness-Raising Group 183
The Intervention Group 184
Managing Interpersonal Conflict 156 Problem-Solving Groups 184
The Problem-Solving Sequence 184
Problem-Solving Groups at Work 186
Preliminaries to Interpersonal Conflict 157
Definition of Interpersonal Conflict 157 Summary of Concepts and Skills 188
Interpersonal Conflict Issues 157 Key Word Quiz 189
Myths About Interpersonal Conflict 158 MyCommunicationLab™ 190
Principles of Interpersonal Conflict 159 SpeCiaL FeatureS
Conflict can Be Negative or Positive 159 Test Yourself How Apprehensive Are You in Group Discussions? 178
Conflict Is Influenced by Culture and Gender 160 Video Choice Point First Impressions 180
Conflict Styles Have Consequences 161 Skill Development Experience Using Brainstorming
Techniques 181
Conflict Management Strategies 163 Communicating Ethically The Ethics of Gossip 184
Avoidance and Fighting Actively 164 Skill Development Experience Solving Problems in Groups 187
Force and Talk 165
Defensiveness and Supportiveness 165
Face-Attacking and Face-Enhancing Strategies 167
Silencers and Facilitating Open Expression 168
Gunnysacking and Present Focus 168 10
Verbal Aggressiveness and Argumentativeness 169
Summary of Concepts and Skills 171 Members and Leaders in Small
Key Word Quiz 171 Group Communication 191
MyCommunicationLab™ 172
Membership, Leadership, and Culture 192
SpeCiaL FeatureS Individual and Collective Orientations 192
Skill Development Experience Generating Win–Win Solutions 162 High and Low Power Distances 193
Communicating Ethically Ethical Listening 163 Members in Small Group Communication 194
Test Yourself Conflict Management Strategies 164 Member Roles 195
Skill Development Experience Constructing Member Participation and Skills 196
I-Messages 166
Video Choice Point Conflict Strategies 170 Leaders in Small Group Communication 199
Myths About Leadership 199
Approaches to Leadership 199
General Styles of Leadership 201
Leadership Skills 202
9 Summary of Concepts and Skills 205
Key Word Quiz 206
Small Group Communication 173 MyCommunicationLab™ 206
SpeCiaL FeatureS
Essentials of Small Groups and Teams 174
The Small Group 174 Test Yourself What Kind of Group Member Are You? 194
The Team 175 Skill Development Experience Responding to Individual
Virtual Groups and Teams 176 Roles 196
Small Group Stages 176 Video Choice Point Leading in Service Learning 198
Small Group Formats 177 Test Yourself What Kind of Leader Are You? 201
Small Group Apprehension 177 Communicating Ethically The Leader’s Ethical
Small Group Culture 178 Responsibilities 203
Skill Development Experience Empowering Group
Brainstorming Groups 180 Members 204
